Our Returns & Refund Policy is limited to products purchased directly from our Store and the procedure for returns must be initiated within 14 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support. If your item has been opened or used, return restrictions may apply.


In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support Team to obtain a Return Form within the specified time frame of the said product. The product must be returned to Pioneer & Onkyo Gmbh (“POE”) in its original packaging and condition.

Please note that the Return Form Number must be noted on the outside of the returned product’s package. You will be considered to have returned the said product to POE if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to POE, including paying all shipping charges in returning the product to POE. We advise that you select a method of shipping that is traceable.

Risk in the returned product only passes to POE when the product is received by POE shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of POE’s receipt of the returned product. In the event that the procedure herein is not followed, POE reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

See our warranty terms for more detailed information regarding our warranty policies.