Shido headphones managed Pioneer & Onkyo Gmbh (“POE”)  provides a manufacturer’s 2 year limited warranty against defects for all of its Products with the exception its soft goods which may be eligible for an exchange, refund, or coupon code within 30 days of the original date of purchase. If a Product was purchased from Shido-headphones.com europe website, at the time of purchase, contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then POE in its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product for use on the shido-headphones.com europe online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product, but in no event shall the amount exceed POE’s manufacturer suggested retail price (“MSRP”). POE reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All Warranty Credits may be used toward the purchase of any Shido Product available on the shido-headphones.com european online store. Note that POE cannot guarantee the availability of an exact replacement for any Product. POE DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.

Please note that because POE is unable to oversee or control the quality of its products sold by unauthorized sellers, POE’s warranty is not available for products purchased from unauthorized sellers.  POE’s warranty extends only to products purchased from authorized sellers that are subject to POE’s quality controls and have agreed to follow its quality controls.

All warranty claims must be processed through shido-heapdhones.com website. Your warranty claim is under the sole discretion of POE and failure to follow the required procedures may cause your warranty claim to become void. To file a warranty claim, please fill out the form below:

Product Information (required)

Your Contact Details

I understand that proof of purchase is required and will include it with my product return.

Customers outside of the European Union should note that NOT all warranty policies stated herein are consistent globally. Customers should contact the local distributor in their current country for instructions regarding warranty claims specific to that country. The process described herein will not work for international warranty requests.


  • We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • A warranty claim must be submitted for each Product that is being sent in. If you are sending in more than three Products for warranty claims, please contact us via technical support for special instructions (proof of purchase may be required.) Failure to do so can result in the voiding of any warranty claim over our limit of three and may prohibit future warranty claims.
  • The Product you send to us becomes the possession of POE and will not be returned to you. For all discontinued/limited edition items or special requests, please contact us at support@shido-heaphones.com before returning your headphones.

Your warranty is under the sole discretion of POE and failure to follow the required procedures may void your warranty claim. Please allow 4 business days for your warranty claim to be processed from the time we receive your Product. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.